Faq
Frequently Asked Questions
What areas do you cover?
We provide cleaning services across [insert service areas]. Contact us to confirm availability in your location.
Are your cleaners insured and vetted?
Yes, all our cleaners are fully insured, trained, and background-checked for your peace of mind.
Do I need to be home during the cleaning?
No, you don’t have to be present. Many clients provide access instructions, but you’re welcome to stay if you prefer.
Do you bring your own cleaning supplies and equipment?
Yes, we arrive fully equipped with professional-grade cleaning products and tools.
How do I book a service?
You can book via phone, email, or our website. We recommend booking in advance to secure your preferred time.
What is your cancellation policy?
We require at least 3 days notice for cancellations or rescheduling. Cancellations after 3 days prior to job will incur a 30% charge of the actual quote.
Domestic Home Cleaning
What is included in domestic home cleaning?
Our regular home cleaning includes dusting, vacuuming, mopping, kitchen cleaning, bathroom sanitation, and general tidying.
How often can I schedule domestic cleaning?
We offer weekly, bi-weekly, and monthly cleaning plans to suit your needs.
Home Deep Cleaning
What is the difference between regular and deep cleaning?
Deep cleaning is more thorough and includes hard-to-reach areas, inside appliances, detailed bathroom and kitchen cleaning, and buildup removal.
How long does a deep clean take?
The duration depends on the size and condition of the property but typically takes longer than a standard clean.
End of Tenancy Cleaning
Do you guarantee deposit return?
We follow agency-approved checklists to help maximize your chances of getting your full deposit back.
What does end of tenancy cleaning include?
This service includes deep cleaning of all rooms, appliances, cupboards, carpets (if required), and sanitization throughout the property.
Office Cleaning
Do you offer after-hours office cleaning?
Yes, we provide flexible scheduling, including evenings and weekends, to avoid disrupting your business.
Can you create a custom cleaning plan for our office?
Absolutely. We tailor our services based on your workspace size and requirements.
Carpet & Upholstery Cleaning
What cleaning methods do you use?
We use professional techniques such as steam cleaning or hot water extraction, depending on the material.
How long does it take for carpets to dry?
Drying times vary but typically range from 2 to 6 hours.
Window Cleaning
Do you clean both interior and exterior windows?
Yes, we offer both interior and exterior window cleaning services.
Roof & Gutter Cleaning
Why is gutter cleaning important in the UK?
With frequent rain, blocked gutters can quickly lead to damp, leaks, and structural damage.
Do you use safe access methods?
Yes, we use professional equipment such as ladders, harnesses, or gutter vacuum systems to ensure safe and effective cleaning.
Pricing & Payments
How is pricing determined?
Pricing depends on the size of the property, type of service, and level of cleaning required.
What payment methods do you accept?
We accept cash, bank transfer, and card payments.
Satisfaction Guarantee
What if I’m not satisfied with the service?
Your satisfaction is our priority. If you’re not happy, contact us within 24 hours and we’ll resolve the issue promptly.
Our Satisfaction Guarantee
Your satisfaction is our priority. If you're not completely happy with our cleaning service, simply let us know within 24 hours and we'll return to address any concerns at no extra charge. We take pride in delivering exceptional results and stand behind the quality of every clean we provide.
